Customer Support (Primary)
Email: [support@sadapure.com]
Phone/WhatsApp: [+92 308-4672336]
Support hours: Monday–Saturday, [10:00–18:00 PKT] (closed on public holidays)
Typical response time: within 24–48 business hours
Quick Help: What to Include
For the fastest resolution, share order number, delivery address, and a brief summary of the issue. For damaged/incorrect items, attach clear photos of the outer box, inner packing, and product label/lot code—please report within 24 hours of delivery as noted in our Return & Refund Policy.
Order Changes or Cancellations
If you need to update your address, phone, or items, contact us immediately. We’ll do our best, but changes may not be possible once the parcel is dispatched. For COD orders, ensure your phone is reachable on the delivery day.
Product & Ingredient Questions
Not sure which flour or seed fits your routine? Message us with how you cook (rotis, wraps, breads, baked snacks) and any preferences (lighter texture, higher fiber, etc.). We’ll guide you toward a blend that offers consistent cooking results for everyday use.
Wholesale, B2B & Partnerships
For bulk orders, reseller queries, corporate gifting, or collaborations, write to [b2b@sadapure.com] with your business name, location, and estimated monthly volume. We’ll share availability, MOQs, and timelines.
Media & Press
For interviews, product facts, or brand assets, contact [press@sadapure.com] with your publication, deadline, and questions. We can provide brand background, product overviews, and image permissions.
Accessibility & Language Support
If you prefer assistance in Urdu or require help completing an order due to accessibility needs, let us know in your message—we’ll accommodate and follow up in your preferred format.
Privacy Note
We use your contact details to respond to your request and resolve your issue. For how we handle data, see our Privacy Policy. We do not request passwords or one-time codes—if you receive a suspicious message, contact us directly via the channels above.
Useful Links
- Shipping Policy: delivery timelines, fees, tracking
- Return & Refund Policy: eligibility, timelines, and how to file a claim
- Terms & Conditions: site use, payments, and dispute resolution