This Privacy Policy explains how SadaPure (“we,” “us,” “our”) collects, uses, shares, and protects your information when you visit sadapure.com, place an order, or contact support. By using our site and services in Pakistan, you agree to the practices below.

Controller: SadaPure (Organic)
Registered Address: PECO ROAD TOWNSHIP LAHORE PAKISTAN
Support: support@sadapure.com | 0308 4672336

Who we are

Our website address is: https://sadapure.com. We operate an e-commerce site offering multigrain flours and seeds for customers in Pakistan (and, where enabled, select international locations).

Scope

This Policy covers data collected via our website, checkout, customer support (email/phone/WhatsApp), and official social channels we operate. It does not cover third-party sites or services we link to (e.g., couriers, payment gateways, social platforms). Please review their policies separately.

What data we collect

Identity & contact: name, email, phone, billing/shipping address.
Order details: items purchased, delivery notes, totals, transaction history.
Payments: processed by secure payment providers; we do not store full card numbers, PINs, or wallet passwords.
Delivery & logistics: courier tracking IDs, delivery status, proof of delivery.
Communications: messages to support (email/WhatsApp), call notes, forms, product reviews.
Technical & usage: IP address, device/browser type, pages viewed, referral URLs, and cookie data.
Optional: marketing preferences, wishlists, survey responses.
We typically do not collect national ID numbers, medical data, or other sensitive categories. If a courier or regulation requires additional data, we’ll tell you why and how it’s used.

Comments (WordPress)

When visitors leave comments, we collect the data shown in the form plus IP address and browser user-agent to help with spam detection. An anonymized string (hash) of your email may be sent to Gravatar to check if you use it. After approval, your profile image (if any) is public with your comment. See Gravatar’s policy for details.

Media

If you upload images, avoid including embedded location data (EXIF GPS). Site visitors may download and extract location data from images on the website.

Cookies & similar technologies

We use cookies to keep the site secure and functional, remember your preferences, and understand usage. You can control cookies in your browser; blocking essential cookies may affect checkout.

WordPress/functional cookies (examples):

Comment convenience cookies (name/email/website) if you opt in—typically last up to 1 year.
Temporary login test cookie (no personal data) set at login page—deleted when you close your browser.
Login cookies (to keep you signed in)—typically 2 days; “Remember Me” lasts 2 weeks.
Screen options cookies—typically 1 year.
Post-edit/publish cookie (no personal data)—typically 1 day.

Analytics/advertising cookies (if enabled): used to measure performance or run remarketing. You can opt out via browser settings and any consent tools we provide.

Embedded content from other websites

Articles may include embedded content (e.g., videos, images, posts). Embedded content from other sites behaves as if you visited those sites directly. They may collect data, use cookies, and track your interaction, especially if you’re logged in to their service. Review their privacy notices.

How we use your data

Orders: verify, process payment, pack, ship, and provide tracking.
Support: respond to queries, returns, refunds, and complaints.
Site operations: security, troubleshooting, fraud prevention, performance.
Notifications: order updates, delivery alerts, service messages.
Marketing (optional): newsletters/offers if you opt in; you can unsubscribe anytime.
Legal/compliance: maintain records, enforce Terms, respond to lawful requests.

Who we share your data with

We share data only as needed to run our business:

Couriers & logistics (delivery, tracking).
Payment processors (secure online payments).
IT/security providers (hosting, analytics, anti-spam).
Professional advisors (accounting, audit, legal) when necessary.
Law/government if required by a valid legal process or to enforce our rights.
We do not sell your personal information.

How long we retain your data

Comments: comments and metadata are kept indefinitely to recognize follow-ups.
Registered users: we store profile information; users can see/edit/delete their data anytime (except usernames).
Orders & invoices: retained per accounting/tax rules.
Support records: kept for service quality and dispute resolution.
Marketing data: retained until you unsubscribe or withdraw consent.
When data is no longer needed, we delete or anonymize it.

Your rights

Subject to applicable law, you may:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete data we no longer need (we may retain what’s required for legal records).
Object/limit certain processing and opt out of marketing at any time.
Cookie controls: manage or delete cookies in your browser.
To make a request, contact [support@sadapure.com] with your name, phone, and (if applicable) order number. We may request limited verification to protect your account.

Security

We use reasonable administrative, technical, and physical safeguards (e.g., SSL/TLS, access controls). No method is 100% secure; please use strong, unique passwords and keep your credentials confidential.

Children’s privacy

Our site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided data, contact us to remove it.

WhatsApp & messaging

If you contact us via WhatsApp/phone, we receive your phone number and the information you share. Your use of WhatsApp is governed by WhatsApp’s own terms and privacy policy.

International transfers

If we use service providers or cloud hosting outside Pakistan, we take steps to ensure an appropriate level of protection in line with this Policy. By using our Services, you understand your data may be processed in other jurisdictions.

Where your data is sent

Visitor comments may be checked through an automated spam-detection service. Certain technical/usage data may be processed by analytics or security providers we use.

Changes to this Policy

We may update this Policy to reflect operational, legal, or regulatory changes. The “Last updated” date shows the latest version. Significant changes will be posted here; continued use means you accept the updated Policy.