We deliver across Pakistan through trusted courier partners, and we pack every order to keep your flour, seeds and oils clean, sealed and fresh on the way to you. This page tells you how long delivery takes, what it costs, how to track your parcel, and exactly what to do if something goes wrong.
Delivery Timeline at a Glance
| Stage | Time |
|---|---|
| We prepare and dispatch your order | 1–2 working days |
| Major cities — Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar | 2–4 working days after dispatch |
| Other cities and towns | 3–6 working days after dispatch |
| Remote and far-flung areas | 4–8 working days after dispatch |
Working days are Monday to Saturday. Orders placed on Sunday or a public holiday are processed on the next working day.
These are courier estimates, not guarantees. Weather, public holidays, strikes, road closures, high shipment volume or an incomplete address can all add time. If your parcel is running late, message us and we will chase the courier for you.
Where We Deliver
We deliver to every courier-serviceable location in Pakistan — major cities, small towns and rural areas alike.
A few practical notes:
- We need a full street address. Couriers cannot deliver to P.O. boxes.
- A small number of very remote or security-restricted areas may not be serviceable, or may be COD-restricted. If that affects your order we will contact you before dispatch rather than leaving you waiting.
- Heavy items such as 5 kg atta bags may take slightly longer to remote destinations because of courier weight routing.
Order Processing and Dispatch
Once your order arrives, our team verifies the details, mills or picks the products, and packs the parcel before handing it to the courier. This normally takes 1–2 working days.
Processing may take a little longer during sale campaigns, new product launches, Ramadan and Eid periods, or when a courier network is disrupted. If your order will be delayed beyond the usual window, we will tell you rather than let you wonder.
Delivery Charges
Standard delivery across Pakistan costs PKR 250. Orders of PKR 4,000 or more are delivered free. The exact charge is shown at checkout before you confirm the order. Bulk and wholesale orders may be quoted separately.
Cash on Delivery
Cash on Delivery (COD) is available across Pakistan wherever our courier partners support it.
- Please keep the exact amount ready — riders often cannot give change, and many accept cash only.
- The rider will usually call before delivery, so please give a phone number that stays reachable.
- COD may not be available on high-value orders, bulk orders or some remote areas. Where that applies, we will offer prepayment instead and tell you before dispatch.
Tracking Your Order
When your parcel is dispatched we send you a tracking number by WhatsApp, SMS or email. You can follow it on the courier's own tracking page.
Tracking can take a few hours to become active after dispatch — that is normal and does not mean anything is wrong. To speed up delivery we may occasionally send your order as more than one parcel, at no extra cost to you; each one gets its own tracking number.
If tracking has not updated for more than 7 working days, contact us with your order number and we will open a case with the courier.
What We Need From You
Most failed deliveries in Pakistan come down to one of three things. Please check these at checkout:
- a complete address — house or shop number, street, block or sector, area, landmark, city and postal code;
- a reachable mobile number, ideally one with WhatsApp;
- the correct name of whoever will receive the parcel, if it is not you.
A landmark genuinely helps — "near XYZ masjid" or "opposite ABC bakery" saves riders a lot of time in areas where street numbering is inconsistent.
If you spot a mistake in your address, tell us immediately. We can usually fix it before dispatch. Once a parcel is in transit, changes may no longer be possible.
Packaging and Freshness
Flours and seeds are sealed to protect them from moisture and pests. Oils are bottled, capped and cushioned to survive courier handling. Orders are packed to keep food and non-food items separate.
After delivery, please store food products in a cool, dry place in an airtight container, and keep oils away from direct sunlight and heat. Always follow the storage instructions printed on the pack — how a product is stored after it reaches you affects how long it stays good.
If Delivery Fails or the Parcel Comes Back
If the courier cannot reach you, you are unavailable, the address is incorrect, or the parcel is refused, it is returned to us.
Couriers normally make one or two re-delivery attempts before returning a parcel. If you miss a call from the rider, call back quickly — that usually saves the delivery.
Repeated refusals, fake orders or non-serious COD orders may lead to cancellation or a COD restriction on future orders. If a delivery failed for a reason outside your control, tell us and we will look at it fairly.
Damaged, Opened or Leaked Parcel
Please check the parcel at the door. If it looks damaged, opened, leaking or tampered with, refuse the delivery where you can, and take clear photos or a short video straight away.
Contact us within 24 hours of delivery with:
- your order number and name;
- your phone number;
- photos or video of the outer parcel, the inner packing and the product;
- the lot or batch code from the product label.
The 24-hour window matters because couriers only accept damage claims for a short period. Report it in time and we will replace or refund — see our Refund & Returns Policy.
Wrong Product Received
If you receive something different from what you ordered, contact us within 24 hours of delivery. Please keep the item unused, unopened and in its original packaging. Once verified, we will arrange a replacement or a full refund, and we cover the return shipping because the mistake is ours.
Bulk, Wholesale and Reseller Orders
For bulk quantities, reseller supply or B2B orders, delivery charges, dispatch time and shipping method are confirmed separately. Heavy atta bags and large cartons may need special packing or a dedicated freight arrangement.
Message us on WhatsApp with the products and quantities you need and we will quote you.
International Delivery
We currently deliver within Pakistan only. International shipping is not available through website checkout.
Delivery Support
For tracking help, address corrections, delayed parcels, damaged deliveries or wrong items — talk to a person:
- Orders & delivery (WhatsApp / call): +92 308 4672336
- Complaints (WhatsApp): +92 323 4522146
- Email: contact@sadapure.com
- Contact form: sadapure.com/contact-us
- Address: MM Alam Road, Gulberg, Lahore, Pakistan
Please quote your order number — it lets us pull up your parcel immediately.
See also our Shipping Policy, Refund & Returns Policy and Terms & Conditions.
SadaPure may update its courier partners, delivery charges, serviceable areas and international availability at any time. Changes apply from the date they are published on this page.
Last updated: 24 August 2026