We deliver across Pakistan through trusted courier partners, and we pack every order to keep your flour, seeds, and oils clean, sealed, and fresh on the way to you. This page tells you how long delivery takes, what it costs, how to track your parcel, and exactly what to do if something goes wrong.
Shipping Schedule at a Glance
| Stage | Time |
|---|---|
| We prepare and dispatch your order | 0–3 business days |
| Major cities — Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar | 2–4 working days after dispatch |
| Other cities and towns | 3–7 working days after dispatch |
| Remote and far-flung areas | 3–7 working days after dispatch |
Working days are Monday to Saturday. Orders placed on Sunday or a public holiday are processed on the next working day.
These are courier estimates, not guarantees. Weather, public holidays, strikes, road closures, high shipment volume, or an incomplete address can all add time. If your parcel is running late, message us, and we will chase the courier for you.
Where We Deliver
We deliver to every courier-serviceable location in Pakistan — major cities, small towns, and rural regions alike.
A few practical notes:
- We need a full street address. Couriers cannot deliver to P.O. boxes.
- A small number of very remote or security-restricted areas may be unserviceable or COD-restricted. If that affects your order, we will contact you before dispatch rather than leaving you waiting.
- Heavy items, such as bulk flour orders, may take slightly longer to reach remote destinations due to courier weight-based routing.
Order Processing and Dispatch
Once your order arrives, our team verifies the details, prepares the products, and packs the parcel before handing it to the courier. This normally takes 0–3 business days.
Processing may take longer during sale campaigns, new product launches, Ramadan and Eid periods, or when the courier network is disrupted. If your order is delayed beyond the usual window, we will let you know instead of leaving you wondering.
Delivery Charges
Standard delivery across Pakistan costs PKR 250. Orders of PKR 4,000 or more are delivered free of charge. The exact charge appears at checkout before you confirm your order. Bulk and wholesale orders may be quoted separately.
Cash on Delivery
Cash on Delivery (COD) is available across Pakistan wherever our courier partners support it.
- Please keep the exact amount ready — riders often cannot give change, and many accept cash only.
- The rider will usually call before delivery, so please supply a reachable phone number.
- COD may not be available on high-value orders, bulk orders, or in some remote areas. If COD is unavailable for your address or order, contact support before ordering; the website checkout currently accepts COD only.
Tracking Your Order
Track Your Order using your order number and the mobile number entered at checkout. When courier tracking details are available, you can also follow the parcel on the courier’s tracking page. Contact us if you need help finding the number.
Tracking can take a few hours to become active after dispatch — that is normal and does not mean anything is wrong. To speed up delivery, we may occasionally send your order in more than one parcel at no extra cost to you; each one gets its own tracking number.
If tracking hasn't been updated for more than 7 working days, contact us with your order number, and we will open a case with the courier.
What We Need From You
Help your courier reach you by checking these details at checkout:
- a complete address — house or shop number, street, block or sector, area, landmark, city, and postal code;
- a reachable mobile number, ideally one with WhatsApp;
- the correct name of the person who will receive the parcel, if it is not you.
A landmark helps: "near XYZ masjid" or "opposite ABC bakery" saves riders time in areas where street numbering is inconsistent.
If you spot an address mistake, please tell us immediately. We can usually fix it before dispatch. Once a parcel is in transit, we may no longer be able to make changes.
Packaging and Freshness
We seal flours and seeds to protect them from moisture and pests. We bottle, cap, and cushion oils to survive courier handling. We pack orders to keep food and non-food items separate.
After delivery, please store food products in a cool, dry place in an airtight container, and keep oils away from direct sunlight and heat. Always follow the storage instructions printed on the pack—how you store a product after it reaches you affects how long it stays good.
If Delivery Fails or the Parcel Comes Back
If the courier cannot reach you, you are unavailable, the address is incorrect, or the parcel is refused, they return it to us.
Couriers normally make one or two re-delivery attempts before returning a parcel. If you miss a call from the rider, call back quickly — that usually saves the delivery.
Repeated refusals, fake orders, or non-serious COD orders may lead to cancellation or a COD restriction on future orders. If a delivery failed for a reason outside your control, please let us know, and we will review it fairly.
Damaged, Opened or Leaked Parcel
Please check the parcel at the door. If it looks damaged, opened, leaking, or tampered with, refuse the delivery if you can, and take clear photos or a short video straight away.
Please report visible damage promptly, preferably within 24 hours of delivery, with:
- your order number and name;
- your phone number;
- photos or video of the outer parcel, the inner packing and the product;
- the lot or batch code from the product label.
Prompt reporting helps us investigate transit damage. Genuine quality or defect concerns are assessed separately; once a problem is confirmed, we arrange an appropriate replacement or refund — see our Refund & Returns Policy.
Wrong Product Received
If you receive something different from what you ordered, reach us promptly, preferably within 24 hours of delivery. Please keep the item unused, unopened, ed and in its original packaging. Once we verify the issue, we will arrange a replacement or a full refund and cover return shipping because the mistake is ours.
Bulk, Wholesale and Reseller Orders
For bulk quantities, reseller supply, or B2B orders, we confirm delivery charges, dispatch time, and shipping method separately. Heavy atta bags and large cartons may require special packing or dedicated freight arrangements.
Message us on WhatsApp with the products and quantities you need, and we'll send you a quote.
International Delivery
We currently deliver within Pakistan only. International shipping is not available through website checkout.
Delivery Support
For tracking help, address corrections, delayed parcels, damaged deliveries, or wrong items — talk to a person:
- Orders & delivery (WhatsApp / call): +92 308 4672336
- Complaints (WhatsApp): +92 323 4522146
- Email: contact@sadapure.com
- Contact form: sadapure.com/contact-us
- Address: MM Alam Road, Gulberg, Lahore, Pakistan
Please quote your order number — it lets us pull up your parcel immediately.
See also our Shipping Policy, Refund & Returns Policy, and Terms & Conditions.
SadaPure may update its courier partners, delivery charges, serviceable areas, and international availability at any time. Changes apply from the date they are published on this page.
Last updated: 10 October 2026