Frequently asked questions

Yes. SadaPure delivers nationwide, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and smaller cities served by our courier partners.

Delivery is PKR 250. Orders of PKR 4,000 or more are delivered free anywhere in Pakistan.

Pakistan delivery is PKR 250. Orders of PKR 4,000 or more qualify for free delivery. Orders are normally prepared in 0-3 business days, followed by 2-7 business days in courier transit.

Not at present. SadaPure currently serves customers inside Pakistan only.

Cash on Delivery is available for eligible orders in Pakistan. Check the payment method at checkout; some high-value or delivery-location requests may need separate confirmation. See the Shipping Policy for conditions.

The available payment methods are displayed at checkout. Cash on Delivery is currently enabled; do not send money using payment instructions from an unverified contact.

Yes. All prices shown on the site are in Pakistani Rupees and inclusive of applicable taxes.

After checkout, save the order number shown on screen. Use Track Your Order with that number and your checkout mobile number. WhatsApp updates depend on your consent and the messaging service being available.

Enter your order number and the mobile number you used at checkout on the Track Order page to see the current status of your order.

Message us on WhatsApp with your order number as soon as possible. Orders that have not yet been dispatched can usually be changed or cancelled.

If the order has not been dispatched, message us on WhatsApp with your order number and we can usually combine it so you pay one delivery charge.

The courier attempts delivery again and will normally call the mobile number on the order first. Adding a landmark in the delivery notes helps couriers find you faster.

No. You can check out as a guest with your name, mobile number and address. An account simply saves your details and keeps your order history in one place.

Select a pack size to see its current price. Compare the displayed price per kilogram or litre where available; do not assume every product or promotion has the same pricing pattern.

The smallest pack varies by product. Choose from the enabled sizes on its product page; that selection determines the price and quantity you order.

Compare the current unit prices for the sizes you are considering. A larger pack is useful only if you can store and finish it; orders of PKR 4,000 or more ship free.

Every product page shows a live stock indicator next to the price. If an item is out of stock the Add to Basket button is disabled rather than hidden, so you can still see the product and its details.

Yes. Popular blends are restocked regularly. Message us on WhatsApp with the product name and we will tell you when it is expected back.

Yes. For bulk, wholesale or catering quantities, use the Wholesale / bulk order subject on the contact form and we will quote you directly.

An account saves your name, mobile number and email so checkout is faster, and keeps your order history in one place. It is entirely optional.

Your account shows orders placed while signed in to that account. To check an earlier guest order, use Track Your Order with its order number and the mobile number used at checkout, or contact support.

We use order and contact information to fulfil orders and provide support. Account, review and technical information may also be processed. The Privacy Policy explains these uses and how to make a privacy request.

Contact our support team through WhatsApp or the contact form for help regaining account access. Never share your password or verification code.

Eligible items may be requested for return within 3 days of delivery, by courier/mail after contacting support. The customer arranges and pays return delivery for change-of-mind returns; SadaPure covers confirmed incorrect or defective orders. Approved returns receive a full refund for the accepted returned item. Change-of-mind returns must be unused and sealed. Report visible damage, wrong or missing items promptly, preferably within 24 hours. Genuine quality problems are assessed separately, including after opening; read the Refund & Returns Policy for the full conditions.

Message the complaints number on WhatsApp with your order number and a photograph of the item and packaging so we can resolve it quickly.

No. Wellness-named multigrain blends are food products made from whole grains, pulses and seeds. They are not medicines and are not a substitute for medical advice or treatment.

The wheat-containing blends and barley flour contain gluten. The wheat-free blend, brown rice flour, and bajra flour are not certified gluten-free either. Do not use these products for celiac disease or a prescribed gluten-free diet. Read the individual ingredient and allergen information.

Keep it sealed in a cool, dry place away from direct sunlight. In humid weather, refrigerating the pack helps keep it fresh for longer.

The hair and skin oils are listed for external care. Do not assume an oil is edible from its ingredient name. If the label and website differ or the intended use is unclear, ask SadaPure before use.

We reply during business hours - Monday to Saturday, 9:00 am to 7:00 pm PKT - usually within one working day. Messages sent outside these hours are answered the next working day.

WhatsApp is fastest for order questions. Use +92 308 4672336 for new orders and order status, and +92 323 4522146 for problems with an order you have already placed.

SadaPure operates online with courier delivery across Pakistan. Our business address is MM Alam Road, Gulberg, Lahore; it is not a walk-in shop or an unarranged return drop-off point. Contact support before sending a return.