Frequently asked questions

Yes. SadaPure delivers nationwide, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and smaller cities served by our courier partners.

Delivery is PKR 250. Orders over PKR 3,000 are delivered free anywhere in Pakistan.

Orders are dispatched after confirmation. Delivery time depends on your city and the courier's schedule; major cities are usually quicker than remote areas.

Not at present. SadaPure currently serves customers inside Pakistan only.

Yes. Cash on Delivery is available on every order and no advance payment is required. You pay the courier when your parcel arrives.

Online payment is built into the checkout but is switched off until a payment gateway is connected. Cash on Delivery is the active method today.

Yes. All prices shown on the site are in Pakistani Rupees and inclusive of applicable taxes.

After checkout you receive an order number on screen and a WhatsApp message summarising your order, so you can check the details before dispatch.

Enter your order number and the mobile number you used at checkout on the Track Order page to see the current status of your order.

Message us on WhatsApp with your order number as soon as possible. Orders that have not yet been dispatched can usually be changed or cancelled.

If the order has not been dispatched, message us on WhatsApp with your order number and we can usually combine it so you pay one delivery charge.

The courier attempts delivery again and will normally call the mobile number on the order first. Adding a landmark in the delivery notes helps couriers find you faster.

No. You can check out as a guest with your name, mobile number and address. An account simply saves your details and keeps your order history in one place.

Each product has one base rate. Larger packs are priced from that same rate, so a 5 kg pack costs twice a 2.5 kg pack of the same blend. The per-kilo or per-litre rate is shown on every product page so you can compare sizes directly.

Multigrain flours start at 1 kg and oils start at their standard bottle size. The smallest available pack is preselected on each product page and is the price quoted in search results.

Pricing is proportional, so the per-kilo rate is the same across sizes. Larger packs save you delivery charges rather than unit cost, because orders over PKR 3,000 ship free.

Yes. All prices are in Pakistani Rupees and inclusive of applicable taxes.

Every product page shows a live stock indicator next to the price. If an item is out of stock the Add to Basket button is disabled rather than hidden, so you can still see the product and its details.

Yes. Popular blends are restocked regularly. Message us on WhatsApp with the product name and we will tell you when it is expected back.

Yes. For bulk, wholesale or catering quantities, use the Wholesale / bulk order subject on the contact form and we will quote you directly.

An account saves your name, mobile number and email so checkout is faster, and keeps your order history in one place. It is entirely optional.

Yes. Orders are matched to your account using the mobile number or email you used at checkout, so guest orders placed before you registered still show in your order history.

We collect only what is needed to deliver your order and contact you about it. Full details are set out on the Privacy Policy page.

Message our support team on WhatsApp or through the contact form and we will help you regain access to your account.

Report damaged, incorrect or defective items to our complaints line as soon as they arrive. Full conditions and timelines are set out on the Refund & Returns page.

Message the complaints number on WhatsApp with your order number and a photograph of the item and packaging so we can resolve it quickly.

No. Blends named for diabetes, PCOS, thyroid or hair and skin support are food products made from whole grains, pulses and seeds. They are not medicines and are not a substitute for medical advice or treatment.

Yes. The multigrain blends are wheat-forward and contain gluten. Individual allergen information is listed on each product page.

Keep it sealed in a cool, dry place away from direct sunlight. In humid weather, refrigerating the pack helps keep it fresh for longer.

This varies by product. Each product page states the intended use and directions - please follow the information printed on the bottle.

We reply during business hours - Monday to Saturday, 9:00am to 7:00pm PKT - usually within one working day. Messages sent outside these hours are answered the next working day.

WhatsApp is fastest for order questions. Use +92 308 4672336 for new orders and order status, and +92 323 4522146 for problems with an order you have already placed.

We are based on MM Alam Road, Gulberg, Lahore. Please message us before visiting so we can make sure someone is available.