This Privacy Statement explains how SadaPure ("we", "us", "our") collects, uses, shares, and protects your information when you visit sadapure.com, create an account, place an order, leave a review, or get in touch with our support team.
We wrote it in clear language rather than legal boilerplate, because a policy you cannot understand protects no one. If anything here is unclear, ask us, and we will explain it.
Who Is Responsible for Your Data
- Data controller: SadaPure
- Address: MM Alam Road, Gulberg, Lahore, Pakistan
- Email: contact@sadapure.com
- Phone / WhatsApp: +92 308 4672336
- Website: sadapure.com
What This Policy Covers
This Policy applies to our website, our checkout, your customer account, our customer support channels (email, phone and WhatsApp) and the official social media pages we operate.
It does not cover third-party services we link to or hand your parcel to — couriers, payment providers, social platforms or other websites. Those organizations have their own privacy policies, and we recommend reading them.
Information We Collect
Information you give us
- Identity and contact details — your name, email address, phone number, and billing and delivery addresses.
- Account information — your password, stored only in hashed form that we cannot read, and your email verification status.
- Order information — the products you buy, quantities, delivery notes, order totals, and your order history.
- Communications — messages you send us by email, the contact form or WhatsApp, and our replies.
- Reviews and ratings — anything you submit about a product, including any photo you attach.
- Marketing preferences — whether you have agreed to receive offers from us.
Information we collect automatically
- Technical data — IP address, browser and device type, operating system, referring page and the pages you view.
- Security data — sign-in attempts, one-time verification codes, and request counts used to block automated abuse. Your IP address is used for rate limiting so that a small number of bad actors cannot flood the site or attempt to break into accounts.
- Error reports — when something breaks on the site, our software records what went wrong and which page it happened on, so we can fix it.
- Cookies — described in their own section below.
Information we receive from others
- Couriers — delivery status, tracking updates and proof of delivery.
- Payment providers — confirmation that a payment succeeded or failed, and a masked reference. We never receive or store your full card number, CVV, PIN, N, or wallet password.
What we do not collect
We do not ask for your CNIC number, your health or medical records, your biometric data, or any other sensitive category of personal data. Please do not send us medical information — including test reports or prescriptions — through WhatsApp or email. We are a food and personal-care retailer, not qualified to advise on it, and we would rather not store it.
How We Use Your Information
| Purpose | Why it is lawful and necessary |
|---|---|
| Processing and delivering your order | To perform the contract you entered into when you ordered |
| Verifying your email address and securing your account | To perform the contract, and our legitimate interest in preventing fraud |
| Answering support questions, returns and complaints | To perform the contract and meet our consumer-law duties |
| Sending order and delivery notifications | To perform the contract — these are service messages, not marketing |
| Preventing fraud, spam and abuse of the site | Our legitimate interest in keeping the service safe for everyone |
| Understanding search visibility and keeping the website up to date | Aggregated Search Console reports and technical hosting logs |
| Measuring visits and our Google ads | Your consent for analytics and advertising cookies; reporting order value to Google, excluding personal details, is our legitimate interest in knowing which ads work |
| Sending offers and newsletters | Your consent — you can withdraw it at any time |
| Keeping accounting and tax records | Our legal obligations under Pakistani law |
Cookies and Similar Technologies
Cookies are small files stored by your browser. Their use depends on the features you use and the services enabled on the site.
Essential cookies — always on
These support essential site features. Blocking them in your browser may prevent those features from working:
- Your shopping cart, where items stay while you browse.
- Your sign-in session, so you are not logged out on every page. Session identifiers are protected; server-side session tokens are stored as hashes.
- A review-eligibility cookie that lets us confirm a review comes from someone who genuinely bought the product. It contains a signed reference, not your personal details.
- Security cookies that protect forms and checkout against fraudulent submissions.
Analytics and advertising cookies — your choice
A small cookie bar at the bottom of the page lets you make your choice. We always ask visitors from the EU/EEA, the UK and Switzerland, and anyone whose location we cannot tell first. Until they press Accept or save their settings, these cookies stay off, and Google receives only basic signals without cookies or advertising identifiers. Depending on our settings, visitors in Pakistan may instead see a notice that these cookies are on unless they switch them off in Settings.
- Google Analytics 4 (Analytics) — shows us which pages and products visitors find useful so that we can improve the site.
- Google Ads (Advertising) — tells us whether our ads lead to visits and orders, and helps Google show our offers to people likely to be interested.
- Meta Pixel and Conversions API (Advertising) — tells Meta (Facebook and Instagram) whether our ads lead to visits, baskets, and orders, so we can reach people likely to be interested in our products.
When an order is placed, we tell Google the order number, order value, and products bought, so we can see which ads drove real orders. We never send Google your name, phone number, email address, or delivery address. When advertising cookies are enabled for you, we also send Meta your email, phone number, name, and city in hashed form (scrambled one-way; therefore, the authentic details cannot be read), which allows Meta to match the order to its users without receiving the details themselves.
Google Search Console reports show how our pages appear in Google Search; they place no cookies on your device. Hosting and security services may also keep technical logs.
Your cookie choice
Press Accept to allow all cookies, or open Settings to choose: Necessary (always on), Analytics (Google Analytics 4) and Advertising (Google Ads and the Meta Pixel). We remember your choice for about six months in a small cookie named sp_consent, and ask again if this policy changes. You can change your choice at any time from Cookie settings at the bottom of every page.
Managing cookies
You can also block or delete cookies in your browser settings. Blocking essential cookies will stop checkout and sign-in from working. Google explains how it uses information from websites like ours at policies.google.com/technologies/partner-sites.
Who We Share Your Information With
We share the minimum needed to run the business, and only with:
- Courier and delivery companies — your name, address, and phone number so they can deliver your parcel. They cannot use it for their own marketing.
- Payment providers — to process online payments securely.
- Hosting, email and IT security providers — who operate the servers this website runs on and deliver our transactional emails.
- Google (Analytics and Ads) — order number, order value and products bought, plus visit data from cookies only when those cookies are on for you (see Cookies above).
- Meta (Facebook and Instagram) — page and shopping activity, and for an order its value, products and a hashed form of your email, phone, name and city, only when advertising cookies are on for you (see Cookies above).
- Professional advisors — accountants or lawyers, only where genuinely necessary.
- Authorities — where we are legally required to, or to establish or defend legal claims.
We do not sell your personal information, and we never will. We do not rent or trade customer lists.
Artificial intelligence tools
We use AI tools to assist in drafting and reviewing product descriptions, articles, and FAQs, as explained in our Disclaimer. Authorized website maintenance may involve AI-assisted tools that access information displayed in the administration interface. Please get in touch with us if you require an explanation of this processing or want to make a privacy request.
WhatsApp and Phone
Many of our customers prefer to order and get help on WhatsApp. When you message us there, we receive your phone number, your WhatsApp profile name, and whatever you choose to share. We use it to answer you and to process your order. Meta operates WhatsApp, and your use of it is governed by WhatsApp's own terms and privacy statement, not ours. If you would rather not use WhatsApp, email us instead — we answer both.
Reviews Are Public
Approved product and recipe reviews are published on our website with the display name, rating, and review text that you provide. Recipe review submissions require Gmail verification and moderation before publication; email verification verifies control of an email address, not a purchase. Your email address is not displayed as part of the public review. Please do not include your phone number, address, order number,r or any other private detail in the review text itself. You can ask us to remove your review at any time.
Marketing
We only send marketing if you have asked for it. Every marketing message includes a way to unsubscribe, and you can also reply "STOP" on WhatsApp or email contact@sadapure.com at any time.
Unsubscribing from marketing does not stop service messages about an order you have placed — order confirmations, dispatch alerts, and delivery updates. Those are part of fulfilling your order.
How Long We Keep Your Information
| Information | Kept for |
|---|---|
| Order records and invoices | As long as tax and accounting law requires, then deleted |
| Account details | While your account is open, plus a short period after you close it |
| Support conversations | Up to 2 years, for dispute resolution and service quality |
| Product reviews | Until you ask us to remove them |
| Marketing preferences | Until you withdraw consent |
| Security logs and error reports | A short technical retention period, then deleted |
| Abandoned carts and unverified accounts | Contact us to request deletion of an unverified account. Cart and account retention depends on the feature used. |
When we no longer need information, we delete it or strip out anything that identifies you.
Your Rights
You can ask us to:
- Give you a copy of the personal data we hold about you.
- Correct anything inaccurate or out of date.
- Delete your data and close your account, subject to the records we are legally required to keep, such as invoices.
- Stop marketing to you at any time, without giving a reason.
- Object to or restrict certain processing.
- Remove a review you published.
Email contact@sadapure.com with your name, the phone number or email on your account, and your order number if you have one. We may ask a question or two to confirm it is really you — that protects your account from someone else requesting your data.
We aim to respond within 30 days. There is no charge.
Security
We protect your information with encrypted connections (HTTPS/TLS), hashed passwords, hashed session identifiers, restricted staff access on a need-to-know basis, rate limiting versus automated attacks, and steady updates to the software the site runs on.
No system is completely secure, and we will not pretend otherwise. Please use a strong, unique password, don't share your one-time verification codes with anyone, and tell us immediately if you think someone else has accessed your account.
We will never ask for your password, full card number, or OTP by phone, WhatsApp, or email. Anyone who does is not us.
Children
Our website and accounts are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us their data, contact us, and we will delete it.
Where Your Data Is Processed
SadaPure operates in Pakistan and serves customers there. Some of our service providers — including our hosting and email providers — operate servers outside Pakistan, so your data may be processed in other countries. When that happens, we use established providers that adhere to recognized security and data security standards, and we share only what those services need to function.
Governing Law
This Policy is governed by the laws of the Islamic Republic of Pakistan, including the Prevention of Electronic Crimes Act 2016 and applicable consumer protection law. If Pakistan's data protection legislation changes, we will update this Policy to match it.
Changes to This Policy
We may update this Policy when our services, providers, or legal obligations change. The "last updated" date below always shows the current version, and material changes will be announced on this page. Continuing to use the site after a change means you accept the updated Policy.
Contact Us About Your Privacy
For any question, request, or complaint about how we handle your data:
- Email: contact@sadapure.com
- WhatsApp: +92 308 4672336
- Contact form: sadapure.com/contact-us
- Address: MM Alam Road, Gulberg, Lahore, Pakistan
If we haven't resolved your concern, you can raise it with the relevant authority in Pakistan.
See also our Terms & Conditions, Refund & Returns Policy, Delivery Information, a nd Disclaimer.
Last updated: 9 October 2026